The promise of technology is to help people help themselves. At Twitter, we are united in our belief that software has the ability to augment humanity in productive and meaningful ways. For us, it has been a year during which we realized that no matter how sophisticated the algorithms get, no matter how many machines we add to the network, our work is not about the triumph of technology, it is about the triumph of humanity. Thank you to The Sunday Times for publishing my look back at 2009, “Why we can never rest: a year in the life of Twitter.” We’re looking forward to another intense yet gratifying year reminding us why we find it meaningful to develop ways for people to express themselves and communicate openly.
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